Refund policy

Return, Refund & Cancellation Policy

Last Updated: November 12, 2026

Thank you for shopping with ALRIER , operated by Pearluxe LLC. We strive to ensure you are completely satisfied with your purchase. Please read our Return, Refund, and Cancellation Policy carefully to understand your rights and our procedures.

1. Order Cancellation Policy

  • Before Shipment: You may cancel your order free of charge at any time before it has been processed and dispatched from our warehouse (typically within 24 hours of placing the order). To request a cancellation, please contact us immediately at info@alrier.com with your order number.

  • After Shipment: Once an order has been shipped and a tracking number has been generated, it can no longer be canceled. If you still wish to return the item, please wait until you receive the package and follow the standard return process outlined below.

2. Return Policy & Eligibility (30-Day Return Window)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unused, unworn, unwashed, and in its original packaging with all accessories, manuals, and tags intact.

  • Due to hygiene and personal care safety standards, personal hydration and mist devices that have been opened, filled with water/liquids, or used cannot be returned unless they arrive defective or damaged.

  • You must provide the receipt or proof of purchase (order number).

Non-Returnable Items:

  • Used or opened personal care/mist devices (unless defective upon arrival)

  • Gift cards and downloadable software/digital products

  • Final sale or clearance items explicitly marked as non-returnable at the time of purchase

3. How to Initiate a Return (Return Process)

  1. Contact Us: Email our customer support team at info@alrier.com with your order number, the item(s) you wish to return, and the reason for the return. If the item is damaged or defective, please attach clear photos or a short video.

  2. Approval & Instructions: Once your return request is reviewed and approved, we will send you a Return Merchandise Authorization (RMA) along with the return shipping address and instructions.

  3. Ship the Item: Pack the item securely in its original packaging and ship it using a trackable shipping service. Items sent back to us without first requesting a return approval will not be accepted.

Return Shipping Costs:

  • Defective, Damaged, or Incorrect Items: If you received a damaged, defective, or wrong item, ALRIER will cover 100% of the return shipping costs and provide a prepaid return label.

  • Customer Remorse / Change of Mind: If you are returning an item because you changed your mind, ordered the wrong item, or no longer need it, you will be responsible for paying your own return shipping costs. Original shipping charges are non-refundable.

4. Refund Policy & Processing Time

  • Once we receive and inspect your returned item, we will send you an email notification confirming receipt and informing you of the approval or rejection of your refund.

  • If approved, your refund will be automatically processed back to your original payment method within 5–7 business days.

  • Please note that it may take an additional 3–5 business days for your bank or credit card company to post the refund to your account.

  • If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@alrier.com.

5. Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is approved, make a separate purchase for the new item. For defective or damaged items, we will gladly send a free replacement upon verification.

6. Disputes & Chargeback Policy

We are committed to resolving any issue fairly and quickly. If you experience any problem with your order—such as a delayed delivery, damaged product, or billing question—please contact our support team at info@alrier.com before opening a payment dispute or chargeback with your bank or card issuer.

  • Most issues are resolved within 24–48 hours through direct support.

  • Filing an unwarranted chargeback while a return or refund is actively being processed may delay the resolution of your claim.

7. Customer Service Contact Details

If you have any questions about our Return, Refund, or Cancellation Policy, please reach out to us:

  • Company Name: Pearluxe LLC

  • Customer Support Email: info@alrier.com

  • Business / Return Address: 1209 MOUNTAIN ROAD PL NE # 11360
    ALBUQUERQUE, NM  87110

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)